Hi — I'm Alaina.

Manage daily store operations, lead a team of associates, and oversee inventory management and customer experience in a fast-paced retail environment.

Focused on facility operations, sustainability, strategic management, and sport communications. Conducting original research on NFL stadium initiatives including Ford Field sustainability programming.

Provided exceptional customer service and supported store operations in a team-oriented retail environment. Awarded Employee of the Month in the first month.

Took an intentional break to explore passions, reflect on long-term goals, and determine the next professional chapter which ultimately led to the pivot into sports administration.

Lead engineer for the Customer-Centric Engineering team. Mentored 5+ engineers, led 10+ company-wide presentations, and conducted 25+ interviews. Migrated to event-based Zendesk integration reducing field population time from 72 hours to instantaneous. Integrated DEI practices increasing team participation by 30%.

Mentored two career-transitioning students from foundational coding skills to job offers through weekly sessions on coding challenges, technology, and career readiness — achieving a 100% placement rate.

Optimized an internal release pipeline platform across on-premise, Kubernetes, and AWS. Mentored 3 developers, managed the release process, and set the benchmark for customer-centric documentation. Helped redesign an internal tech boot camp focused on AWS, CI/CD, and Infrastructure as Code.

Delivered exceptional guest experiences at a major sports and entertainment venue, supporting operations and fan engagement on event days.

Closed over 1,500 loans across VA, FHA, and Conventional products with a 95% satisfaction rate. Spearheaded the first fully online VA mortgage process, serving hundreds of veterans with a seamless experience.

Taught College Writing and Journalism/Yearbook at a Southwestern Detroit charter school. Launched an after-school web design program, served as 12th grade lead teacher managing 4 teachers and 80+ students, and developed a college readiness program that raised average ACT scores by 3 points in 3 months.

Selected from ~50,000 applicants nationwide to teach in an urban school setting. Completed intensive training and simultaneously taught in a summer school program for public and charter school students.

Focus in Language Arts and Social Studies. Collegiate rower. Developed teaching, leadership, and communication foundations that remain central to everything since.